Ixtlan Melbourne advise that due to photography technicalities, colours of stones and metal in this web-site may not represent the true colours of the original pieces.
Ixtlan Melbourne advises that many items in this web-site are one off pieces and therefore can not guarantee their availability
Money Back Guarantee
Ixtlan Melbourne provides a 30 day money back guarantee on all purchases. Items must be returned within the 30 days.
- All goods must be return un-damaged for refunding purposes.
- Goods must be returned within 30 days from date of purchase.
- Goods must have attached proof of purchase from Ixtlan Melbourne.
- Refund policy does not apply to sale items and lay bys.
Ixtlan Melbourne is happy to exchange any items purchased, as long as the goods have not been worn, damaged or altered in any way.
Ixtlan Melbourne makes itself responsible for the quality of the goods sold. In the case of damage or faulty goods Ixtlan Melbourne will assess and determine whether goods will be repaired or exchanged. Ixtlan Melbourne will not make itself responsible for damaged jewellery resulting from rough ware, knocks or general mistreatment.
Ixtlan Melbourne Lay-bys
- Minimum deposit for lay-by is 30% of total purchase
- Maximum term of lay-by is 8 weeks from date of purchase
- No lay-by on Sales goods
- No discount will apply to lay-bys.
- Ixtlan Melbourne reserves the right to keep lay- by deposit if lay-bys are cancelled or terms are defaulted.
- Goods on lay-by will not be subject to refund policy, but they may be exchanged if they haven’t been worn.
- Any work done on lay-by items, ie: resizing, will not be credited for exchange
Ixtlan Melbourne will post any item to a customer by registered and insured Australian post (unless other arrangements have been made). Once the goods have been collected by a third party, Ixtlan Melbourne is no longer responsible for the loss of goods.